Jeff's Letter - October 17, 2009

So a few weeks ago, well closer to a month, I received a phone call from someone in Texas. I thought it rather weird as the only person I know in Texas is Sister Fuller. Well it was a lady that Sister Fuller was eating dinner with. They had Utah Mashed Potato's (She got Dad's Package) It was a rather interesting phone call. It turns out that this person who Jackie was helping was having trouble with her computer. So I was doing Tech Support for some random person who Jackie was visiting in Texas. After about a hour on the phone I took control of her computer. It took about two hours of repair approximately. I can not recall the exact time. I was speaking to this lady, I am sure Sister Fuller can tell you her name, I can not recall, and she was instructing Jackie what to do. Once we got the computer working, and after a few embarrassing stories for Jackie. (I told how when she was little I had her bite her arm, and blame it on Kelly, and how when Dad would pick on Mom in bed, Mom would yell Word and Jackie would come flying to the rescue. There was quite a bit of time while things were being configured and the such.) I went to bed.

So back to the future, LOL I mean today I was wandering around Wal-Mart when I received a phone call from someone in Texas. It just happened to be the same Lady. Her computer was not connecting to the Internet. I spent a few minutes on the phone with her, I was having her reboot her modem and her router to see if that would fix the problem. I had her navigate her way to the back of the modem, and she unplugged it..... The phone went dead. Then I remembered that she had the Internet, Cable, and Phone all bundled together. After about 10 minutes, I received a second call. It was the same lady, who was laughing that she unplugged the phone. I thought it was amusing. So as I wandered around Wal-Mart, the lady told me that she called Sister Fuller and left a message. It was short and sweet and I bet Mom will get a Kick out of this the message was simply "word". I was advised that Sister Fuller called her back and asked what she could do for her. She told Sister Fuller that she was having computer problems and Jackie recommended me. The Lady was going to wait until Jackie came over for dinner tonight, but Jackie advised that she would rather have the lady call me before as Jackie wanted to talk to me, but could not. So Sister Fuller Gave the lady my Phone number and she called me. We went through several troubleshooting steps before I thought I determined the problem. I advised the lady to install an update, and she began the process. She asked me how long it could take. I said anywhere from 20-30 Minutes. So we determined that after the computer had installed the update if she was still having problems she could call me back and we would go from there. I never received a call back from the lady, so I figure that her computer problems were solved. Hopefully all is well with her in Texas. Though I must admit it is nice to hear from someone who sees Jackie regularly, It is nice to hear how she is doing, and how much she means to people down there. I feel that my time helping repair a computer in Texas is a small price to pay to hear how Jackie is doing between days that we get the Mass Email. The lady told me that they love Sister Fuller, and she is so patient. They enjoy her company, and she told me that Sister Fuller is doing really well.

I did not think of it at the time, but I figured this would be a good story to share and Jackie might want to remember this as part of her Mission. I figured it would be a good story to share with the fam, and maybe make it onto the famous BLOG. Well you may want to edit the story, and possibly run it past Jackie.

Jeff